Monday 23 July 2012

NEC SL1000: Connecting NEC SL1000 to Skype (Skype Connect)


NEC SL1000 supports SIP trunk, and therefore it is possible to connect the system to Skype via Skype Connect (formerly known as Skype SIP trunk service). With the service subscribe for the business owner, now it is possible to integrate Skype call button into your corporate website. Meaning when a potential customer sees your website and wish to contact you for further enquiry on the NEC communication platforms, they can simply click on the Skype button to make a call direct to the company. 

Below shows you how typical Skype users see this Skype Connect user, and how can outside users (offnet) make a direct call to the users behind this Skype Connect service;


         
         Connecting NEC platforms to Skype
  • The customer need to subscribe to Skype Connect http://www.skype.com/intl/en-us/business/skype-connect/#t_overview
  • In a way this is a SIP trunk service from Skype, so on the NEC platform side you will need to quote in the necessary hardware / software licenses (VoIP card, MEM, SIP trunk licenses)
  • At Skype Connect you will need to sign up for the channels (concurrent calls required), each channel US$6.95/month
  • Ensure necessary network configuration are done over at the customer end (to allow SIP messages)


How Skype user see you
  • Once the Skype Connect has been setup, you will have a online unique nickname assigned for this service
  • So to normal Skype user, they will see you as just another contact on their buddy list


How to call to NEC platform from Skype
  • In the Skype Connect setting, you will need to assign the nickname to a internal number (can be a virtual number or physical) which has been setup in your NEC platform
  • So when Skype user click on your nickname, the assigned number behind the NEC platform will ring


How to call to NEC platform from Outside
  • For outside users (PSTN, mobile) to call you, online number is required. This online number is an add-on service which you will need to subscribe.
  • So when you have this online number, basically the Skype will translate this number to your Skype unique nickname
  • Below shows you which are the countries that this service provide (local number) =>

       
  • Australia
  • Chile
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Hong Kong
  • Hungary
  • Ireland
  • Japan *
  • Korea, Republic of
  • Malta
  • Mexico
  • Netherlands
  • New Zealand
  • Poland
  • Romania
  • South Africa
  • Sweden
  • Switzerland
  • United Kingdom
  • USA






















How to call to Skype from NEC platform
  • It is not possible for users behind the NEC platform to seize a SIP trunk to call Skype user directly (phone cannot send alphanumeric)
  • As such for users behind NEC platform to call Skype users, same thing the Skype user will need to subscribe to online number