NEC SL1000: Useful Networking Tips using Wireshark

Well as you know NEC SL1000 can support IP extensions & IP trunks (both SIP/H.323). In our setup for such services sometimes we encounter issues like extensions not registered, IP trunks not linked up. And therefore today i would like to introduce the usage of this network trouble-shooting tool known as Wireshark.

Wireshark used to be known as Ethereal for those who has used this tool before. I mean it is great that we can capture what is going on in the network but there are soo many information which are not relevant for our purpose. FYI before we can capture any network traffic, we need to ensure that the port where you are connecting your PC can 'see' network traffic going on elsewhere (for example at port 16 where your NEC SL1000 VoIP card is connected to). There are 2 ways to capture network traffic; port mirroring & using a network hub.

After we have captured the network packets, we can make use of filter command to 'see' the things we want to see;

• sip (this command allows us to see only the SIP communications between NEC PBX & end-points) 
• ip.src==x.x.x.x (this command allows us to see traffic coming from x.x.x.x under Source field)
• ip.src==x.x.x.x (this command allows us to see traffic coming from x.x.x.x under Source field)
• ip.src==x.x.x.x&&ip.dst==x.x.x.x (this command allows us to see traffic coming from both x.x.x.x under Source field, x.x.x.x under Destination field)

These commands are very useful to perform your network trouble-shooting. 

NEC SL1000: NEC Sl1000 Hotel Features (Hotel Operator / User Guide)

http://www.mediafire.com/?z0bnnwmr6c445b0
(Hotel Operator Guide)

http://www.mediafire.com/?fxeha3y3a3ctj93
(Hotel User Guide)

NEC SL1000 offers deployment in a hospitality setup. This solution is well geared towards small boutique hotel / small hotel+motel, without the hassle to connect to PMS side for integration.

It offers all the good hotel features as a standalone solution. With the use of this license SL-SYS-HOTEL LIC it allows the usage of the following useful hotel features;

Check-In / Check-Out
Wake-Up Call
Message Waiting
Do Not Disturb (DND)
Single Digit Access
Toll Restriction Class Change for each Room
Room to Room Call Restriction
Room Status Indication on DSS Console
Room Status Output
Room Monitoring by SLT

*Note: The above hotel feature will be access through phone access codes 

NEC SL1000: NEC SL1000 R2 Enhancement

Well folks we have been waiting for a long time for the new release of NEC SL1000 R2 enhancements. The new version was launched recently and below shows you the new feature enhancements;

• Distinctive Ringing Enhancement
• Embedded VRS Enhancement
• System Features Enhancement
• IP Trunk Enhancement
• VBD (Voice Band Data) Support
• E-mail Notification Enhancement 

Do stay tuned for the updated download links for the new release. My apologies for the broken download links so far, let me do something. 

Lastly for the new enhancement, there is no new hardware nor license introduction. 

NEC SL1000: Connecting NEC SL1000 to Skype (Skype Connect)

NEC SL1000 supports SIP trunk, and therefore it is possible to connect the system to Skype via Skype Connect (formerly known as Skype SIP trunk service). With the service subscribe for the business owner, now it is possible to integrate Skype call button into your corporate website. Meaning when a potential customer sees your website and wish to contact you for further enquiry on the NEC communication platforms, they can simply click on the Skype button to make a call direct to the company. 

Below shows you how typical Skype users see this Skype Connect user, and how can outside users (offnet) make a direct call to the users behind this Skype Connect service;

         

         Connecting NEC platforms to Skype

• The customer need to subscribe to Skype Connect http://www.skype.com/intl/en-us/business/skype-connect/#t_overview
• In a way this is a SIP trunk service from Skype, so on the NEC platform side you will need to quote in the necessary hardware / software licenses (VoIP card, MEM, SIP trunk licenses)
• At Skype Connect you will need to sign up for the channels (concurrent calls required), each channel US$6.95/month
• Ensure necessary network configuration are done over at the customer end (to allow SIP messages)

How Skype user see you

• Once the Skype Connect has been setup, you will have a online unique nickname assigned for this service
• So to normal Skype user, they will see you as just another contact on their buddy list

How to call to NEC platform from Skype

• In the Skype Connect setting, you will need to assign the nickname to a internal number (can be a virtual number or physical) which has been setup in your NEC platform
• So when Skype user click on your nickname, the assigned number behind the NEC platform will ring

How to call to NEC platform from Outside

• For outside users (PSTN, mobile) to call you, online number is required. This online number is an add-on service which you will need to subscribe.
• So when you have this online number, basically the Skype will translate this number to your Skype unique nickname
• Below shows you which are the countries that this service provide (local number) =>

       

• Australia
• Chile
• Denmark
• Estonia
• Finland
• France

• Germany
• Hong Kong
• Hungary
• Ireland
• Japan *
• Korea, Republic of

• Malta
• Mexico
• Netherlands
• New Zealand
• Poland
• Romania

• South Africa
• Sweden
• Switzerland
• United Kingdom
• USA

How to call to Skype from NEC platform

• It is not possible for users behind the NEC platform to seize a SIP trunk to call Skype user directly (phone cannot send alphanumeric)
• As such for users behind NEC platform to call Skype users, same thing the Skype user will need to subscribe to online number

NEC SL1000: Hotel Features & Room Status Printout

NEC SL1000 supports small boutique hotel/motel deployment less integration with PMS. Below shows you the supported hotel features;

•Check-In / Check-Out

•Wake-Up Call

•Message Waiting

•Do Not Disturb (DND)

•Single Digit Access

•Toll Restriction Class Change for each Room

•Room to Room Call Restriction

•Room Status Indication on DSS Console

•Room Status Output

•Room Monitoring by SLT

Connecting a PC to the NEC SL1000 we are able to have a room status output which shows the following information; 

Check-Out Information

•Wake-Up Call No Answer Information

•Room Status Information (MW, DND, etc)

Below is a sample room status printout;

Room Status List           --------     07/12/2012 22:37

Room Clean(Occupied) --- Check In

 201      

Room Status List           --------     07/12/2012 22:37

Room Clean(Occupied) --- Check In

Room Clean(Vacant) --- Check Out

 202     , 203     , 204     , 205     , 206      

Maid Required

Maid in Room

Inspection Required

END

Calling Class List         --------     07/12/2012 22:37

Room to Room Barring

Outside Call Class

 201     -01, 202     -02, 203     -02, 204     -02,

 205     -02, 206     -02 

END

DND and Clean Up Check     --------     07/12/2012 22:37

Do No Disturb

Clean Up Check

END

Message Service List       --------     07/12/2012 22:37

END

Wake Up Call List          --------     07/12/2012 22:37

END

NEC SL1000: Virtual Private Network (VPN) to Support Remote Users

•2 possibilities over here to setup the VPN for your NEC SL1000 to support remote users;

•Get a local VPN service with local Telcos

–Advantage

•Single running cost

•Routers provided by telco

•Service Level Agreement (SLA) guaranteed, meaning voice quality is good

–Disadvantage

•Slight higher monthly recurring cost

•Setup the VPN yourself using VPN routers

–Advantage

•Only makes use of the customer existing internet connection

•Cheaper monthly recurring cost (paying only for the internet access)

–Disadvantage

•Need to configure the VPN router yourself

•No SLA guaranteed. Meaning voice quality sometimes good, other times bad  

•VPN router will be part of your maintenance service

•

Setup NEC SL1000 Virtual Private Network (VPN) to support Remote Users (Gateway-to-Gateway, Client-Gateway) 

NEC SL1000 Hotel

NEC SL1000 is well suited for deployment in budget/boutique hotel/motel. It does comes with hotel features like check-in/check-out, room cutoff,wake-up call, single digital dialing (one-touch), message waiting, room to room calling restriction, toll restriction, room status, room status printout, dss console monitoring (for hotel operator, front desk personnel), do not disturb.

Things to take note of;

• License: NEC SL1000 Hotel license is required 
• Operator DSS console: Take note that although in total there are 60keys in the 60keys-DSS console, the last row cannot be used for room extension (where you can check the message waiting status, wake-up call status, room status)
• Integration to PMS: NO (NEC SL1000 in hotel mode works as a standalone hospitality solution for budget hoteliers where all hotel features relating to NEC SL1000 needs to be done from the phone set itself). For example when a guest checks in, the front desk personnel need to lift up the handset or speaker mode, dial a service code (738 for check-in, 739 for check-out) and then this guest is checked in. Once the guest is checked to the room, the NEC SL1000 system will record down the check-in time, change the toll restriction class and room status.  

NEC SL1000: Link up 2 x NEC SL1000 using IP

In terms of integration with NEC platforms or other vendors here are the possibilties for NEC SL1000;

• TDM - FXS/FXO, ISDN T & S Point
• IP - SIP trunk

In order to link up 2 x NEC SL1000 systems by IP connectivity, SIP trunk is the only way to achieve this setup. 

Below shows you what are the program commands required =>

As the SIP trunk setup is mirror on both SL1000 (only the IP address pointing, numbering is different) i will only give the config for 1 side.

1. Basic Setup for IP Trunk

PRG10-40-01: Set to 1

PRG10-40-02: Set it to minimum 4 (you will need your 4 x SIP trunk over here)

PRG10-03-02: Set to 1:SIP

2. Setup the SIP trunk

PRG10-12-09/10/03: Define your ip address, subnet mask, default GW

PRG84-26-01: Assign the ip address for the DSP resources (1 ip address per 16 dsp)

PRG10-17-01: Set to 2:Manual

PRG10-17-02: Define the ip address (same as your voip card ip address)

PRG10-18-01: set it to 11 (12 for the other system)

PRG10-23-01: set it to 1:yes

PRG10-23-02: point to the other system ip address

PRG10-23-04: set 12 (when user dial 12, it will point to this sip trunk)

PRG10-28-04: set it to 11 (12 for the other system)

PRG10-29-14: set to 0

PRG84-14-07/08: set it to 1800

do the same setup for the other NEC SL1000 system.

test it out by trying to make call across.

NEC SL1000 Desktop Suite Manual

Download NEC SL1000 Desktop Suite Manual
NEC SL1000 Desktop Suite Manual. This manual is details down the basic installation to setup the NEC SL1000 softphone in client mode. Inside this manual it also mention the plugin for Outlook. The Outlook Add-In allows users to make calls, End Call, Conference, Transfer, and perform screen pops through the Contacts folder within MS Outlook using the NEC Desktop application. The Outlook Add-In is installed during installation of the Desktop Application. The Desktop Application must be running for the Outlook Add-In to
function.

This application allows users to use the software in 2 user modes; softphone mode (max. 16), and RCC Deskset mode (max. 128) where the user is using the software to control the physical digital phone for media termination. SL-DT-DESKTOP SUITE-1 LIC will be required.

NEC Social Network: NEC Phone.org (www.necphone.org)

hi there everyone who has been and seen my blog on NEC SL1000. finally i'm back, my account was hijack for the past few months, that was why i didn't managed to post new articles on NEC SL1000. now that i have gotten back my account, i will be doing so.

btw i stumbled upon a new website (www.necphone.org) which strives to promote NEC voice systems as a whole. hmm it seems like a good deal, go check it out and make contributions to this social network made for NEC voice system installers.

NEC SL1000: VRS Upload / Download

http://www.fileserve.com/file/E72rXPt/SL1000 VRS Upload Download.pdf

For NEC SL1000 it comes with a user-friendly interface for the installer to upload/download the VRS messages (prompts). As you might have already know, the CF card used for NEC SL1000 cannot be viewed using a standard Windows-OS. Whereas for the previous models (Aspila EX / Aspila Topaz), you can simply view the files inside the CF card using Windows-OS.

Using the WebPro interface (login name: user1  password: 1111) you can perform upload / download of VRS messages. And one thing very nice is that you can use the VRS message for the MOH which your customer can choose (bear in mind that the music file is owned by the customer, corporate music. Copyright infringement issues).

NEC SL1000: Desktop Suite (Software Download)

http://www.fileserve.com/file/dSpJ5Pa/SL_Desktop_UK_100.zip

Ok enough said. Download the installation package to test drive this application; NEC SL1000 softphone.
Although it has the same application name for SV8100, it is totally different (in terms of functionality, GUI)....

NEC SL1000: Desktop Suite (Softphone for SL1000)

http://www.fileserve.com/file/wFfW8a2/SL1000_Desktop_Suite_Manual_1_0_GE.pdf

Well the NEC SL1000 now support Desktop Application Suite. This software package gives the user the ability to use softphone which is very useful for traveller, mobile warrrior.

One nice integration between this softphone is the use of NEC USB handset UTR-1W, which gives an seamless user experience. There is no need to press soft button to answer nor make calls, you can simply lift up the handset when the phone rings. To make calls simply lift up the handset dial the numbers you require in the keypad. This is a very nice feature which i personally feel is good.

NEC SL1000: What is so good about the NEC SL1000 IP phone IP4WW-24TIXH-C-TEL

Well what is so good about the IP Phone IP4WW-24TIXH-C-TEL of NEC SL1000 compared to it's digital phone IP4WW-12TXH-A-TEL & IP4WW-24TXH-A-TELrange?

Let me discuss in detail on the goodness of using this IP phone for NEC SL1000;

1. It has soft keys (with extra indication for Voicemail, and Call List) => see the screen shot below
2. It has backlight
3. It has delicated headset jack
4. The handsfree is full-duplex
5. Using this IP phone it don't require any licenses (license is required only when deploying 3rd-party SIP phone)

Screen-shot of NEC SL1000 IP Phone IP4WW-24TIXH-C-TEL;

NEC SL1000: Photos of NEC SL1000 + SL1000 Phones

http://www.fileserve.com/file/rEGY5gq/SL1000 Photo.zip

Often i get request on where to find the good photos of the NEC SL1000 chassis, phone sets & DSS. Well here you go.... the photos of NEC SL1000.

Enjoy!!!

NEC SL1000: Understanding NEC LMS Workflow

http://www.fileserve.com/file/3tP2BGK/Understanding NEC LMS Workflow.pdf

This slide is very useful for the installers to fully understand the process of the licensing portal; NEC License Management Portal

NEC SL1000: Remote Conference Feature

You can create a user login via webpro to let the conf. administrator to change the remote conference password.

Please follow the steps below to setup this login account;

Go to PROG90-02: Administrator Programming Password Setup, for account 4 set to the following;
Username: (input yourself)
Password: (input yourself)
User level: SB (system administrator B)

By default this login has login rights to configure PROG13-XX & PROG15-XX,                                                                                                                                       to remove it go to PROG90-26: System Data Programming Level Setup go to 13-XX & 15-XX to remove the rights to configure

Still inside PROG90-26, select PRG20-34: Conference Group Setup and under User Level setting set it to ‘ALL’

Ok done


And for this conference administrator to change password, she can do the following;

User launch web browser
Input the ip address of the sv8100 in the address bar, http://x.x.x.x (just like how you access to web pro)
User input conf. username and password
Click on ‘system data’
Once inside the user can see the 4 conf group for remote conference.
The administrator can then change the password of either 4 group

NEC SL1000: How to Setup 3rd-party SIP phone for NEC SL1000

As mentioned before in my earlier blog posting the NEC SL1000 Smart Communication Server supports both NEC IP phone 24TIXH & 3rd-party SIP phone (RFC3261); both hard/soft phones. 

Here are the steps to setup 3rd-party SIP phone for NEC SL1000;

• Hardware Required: 
  • VoIP board (IP4WW-VOIPDB-C1) – Mandatory
  • Expansion Memory card (IP4WW-MEMDB-C1) - Mandatory
  • 
    
• Software Licenses Required: 
• SL-IP-SIPEXT-1 LIC  (Initial system loaded with 4 licenses, need to buy for the 5th phone onwards, max. 16 quantity)
• 
  
• Programming Steps required in NEC SL1000:
• Network Setting
• Define the IP address of the VoIP card under PROG10-12-09
• Define the Subnet Mask of the VoIP card under PROG10-12-10
• Define Default GW of the VoIP card under PROG10-12-03
• Define the IP address for the DSP resource in VoIP card under PROG84-26-01 (*note: IP address should be in the same network as the IP address given under PROG10-12-09)
• 
  
• SIP Port Setting
• Define the SIP Port to be used by the SIP phone for registration under PROG84-20-01, set to 5060 (since this is the standard port used for SIP, certain softphone by default is already set to 5060)
• 
  
• Reserve Number for the SIP phone 
• Go to Menu bar, click on 'Programming' -> 'Unregistered Phones' -> 'IP Phone List' 
• Check-marked the extension you want to be used for your SIP phone
• Take note of the MAC address of your SIP phone (hard phone), for softphone the MAC address is your PC loaded with the software
• Go to PROG15-05-02 and input the MAC address for the reserved number used for your SIP phone
• 
  
• Set the Necessary Settings in your SIP phone
• *Note: Ensure the SIP phone is in the common network as the NEC SL1000 (VoIP), try to ping to it first 
• Set the SIP Registrar IP address (IP address of the VoIP card)
• Set the SIP extension number
• Set the SIP extension password (just set it as your extension number, since authentication is by pre-defined MAC address in the NEC SL1000 system)
• Reset your SIP phone

Now the 3rd-party phone shall be able to register to NEC SL1000 and this phone is able to make calls, receive calls to/from NEC SL1000 analog/digital/IP terminals

NEC SL1000: NEC SL1000 InMail Setup (Voicemail Setup)

http://www.fileserve.com/file/dKtAgMs/[6]_SL1000_Training_(In-Mail)_1-0.pdf
(NEC SL1000 InMail Setup)

This slide show the installer on how to setup the InMail Voice System for NEC SL1000. It gives a detailed programming steps to setup the voicemail system InMail, system settings, function keys codes used for InMail (accessing to voicemail system, Live Record button,etc), voicemail menu and many other voice-related features and settings. 

NEC SL1000: NEC SL1000 Unique Selling Point (USP)

There are a few unique telephony/ecology/security features that the newly launched NEC SL1000 offers to the enterprise users and sometimes home users (those who lives in landed properties, big house). I would term them as the unique selling point (USP) of NEC SL1000 series Smart Communication Server.

In terms of unique telephony features we have the following for NEC SL1000: Mobile Extension, Mobile Extension Callback To Mobile, Remote Conference, Live Record (InMail), ability to configure the system without the need for maintenance terminal VIA the use of digital phone, ability to make use of internet browser to upload/download VRS messages, ability to use the VRS as your own personal Music-On-Hold (MOH). I understand that many installers of NEC SV8100 don't know that we can simply upload a customized short clip of a song as a system VRS message and then point to this VRS for your own personalized MOH. Well for NEC SL1000 it is the same, we are able to do that instead of having a external music player plug in into the CO trunk port of NEC SL1000. As for more details on the Mobile Extension, Mobile Extension Callback kindly refer to my earlier posting.

Secondly on the unique features of NEC SL1000 with regards to ecology we can have power saving mode which I feel is good for the greater environment as a whole. When the digital phone is idle by default it will draw lesser power from the NEC SL1000 chassis in return achieve a win-win situation both for the consumers and also the environment. One of the very interesting feature of the ecology mode is that we are able to define "power off" mode for certain packages or cards (408, 008, 000, PRI) during non-office hours which to the NEC SL1000 system is the night mode. This also saves electricity bills for the consumers and like-wise for the greater good for mother earth. Also the NEC SL1000 Smart Communication Server is build with the "Green Earth" concept meaning the components used for the production meets the ROHS criteria.

Lastly the Security feature of the NEC SL1000 is a great concept with design catered to the enterprise and especially home users. The interesting thing here is that we can connect an infrared red sensor to one of the hybrid ports of the NEC SL1000 and upon triggering of the sensor, the system can be pre-programmed to call a certain number (presumely to police) with pre-recorded message. And that's not all, the NEC SL1000 system can also do an internal paging (through the digital phone in speaker mode) and also external paging if connected to a external paging unit. I find that this security is good for home users and also factories or warehouses.

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