Tuesday 18 September 2012

NEC SL1000: Useful Networking Tips using Wireshark

Well as you know NEC SL1000 can support IP extensions & IP trunks (both SIP/H.323). In our setup for such services sometimes we encounter issues like extensions not registered, IP trunks not linked up. And therefore today i would like to introduce the usage of this network trouble-shooting tool known as Wireshark.

Wireshark used to be known as Ethereal for those who has used this tool before. I mean it is great that we can capture what is going on in the network but there are soo many information which are not relevant for our purpose. FYI before we can capture any network traffic, we need to ensure that the port where you are connecting your PC can 'see' network traffic going on elsewhere (for example at port 16 where your NEC SL1000 VoIP card is connected to). There are 2 ways to capture network traffic; port mirroring & using a network hub.

After we have captured the network packets, we can make use of filter command to 'see' the things we want to see;

  • sip (this command allows us to see only the SIP communications between NEC PBX & end-points) 
  • ip.src==x.x.x.x (this command allows us to see traffic coming from x.x.x.x under Source field)
  • ip.src==x.x.x.x (this command allows us to see traffic coming from x.x.x.x under Source field)
  • ip.src==x.x.x.x&&ip.dst==x.x.x.x (this command allows us to see traffic coming from both x.x.x.x under Source field, x.x.x.x under Destination field)

These commands are very useful to perform your network trouble-shooting. 

Thursday 6 September 2012

NEC SL1000: NEC Sl1000 Hotel Features (Hotel Operator / User Guide)

http://www.mediafire.com/?z0bnnwmr6c445b0
(Hotel Operator Guide)

http://www.mediafire.com/?fxeha3y3a3ctj93
(Hotel User Guide)

NEC SL1000 offers deployment in a hospitality setup. This solution is well geared towards small boutique hotel / small hotel+motel, without the hassle to connect to PMS side for integration.

It offers all the good hotel features as a standalone solution. With the use of this license SL-SYS-HOTEL LIC it allows the usage of the following useful hotel features;

Check-In / Check-Out
Wake-Up Call
Message Waiting
Do Not Disturb (DND)
Single Digit Access
Toll Restriction Class Change for each Room
Room to Room Call Restriction
Room Status Indication on DSS Console
Room Status Output
Room Monitoring by SLT

*Note: The above hotel feature will be access through phone access codes